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Key Performance Indicators define factors the institution needs to benchmark and monitor. Assessment techniques provide the mechanism for measuring and evaluating the defined factors to evaluate progress or impact. Below we share 5 KPIs that your cleaning company should always account on. Quality of the cleaning service Conducting regular audits and inspections tracks the quality of service provided...

In recent years the trend in workplace design has been a one-way move towards encouraging greater interaction in offices, away from closed spaces and cubicles and towards open-plan working and activity-based environments, supplemented by communal areas designed to bring people together and encourage staff from different departments to meet and share ideas. Social cohesion is what we call business...

In order to establish, strengthen and sustain lasting customer relationships, customer experience management is a necessity for businesses of all kinds. Here's how you can make it a true success. Customer experience represents the process of managing a customer's entire experience with a service provider. In this sense, customer experience management represents the collection of processes a company uses to...