We have developed Key Performance Indicators to evaluate the effectiveness and quality of our services and ensure our clients receive the most out of our relationship. We have defined performance indicators to provide a focus for measuring and reporting, creating shared value, sustainability and compliance which include employee engagement, employee turnover rate, measuring customer satisfaction and service competence.

Key performance indicators our clients can discuss to ensure the performance of Integrated Facility Service system:

• End-user satisfaction

• Recognized savings compared to plan

• Lost time due to injury and incidents

• Completion time of service requests and help desk issues

• Innovation and continuous improvements initiatives